Postmortem Template

Below is a template that can be used as a good starting point for your postmortems.

# Postmortem IR-000: Short Description of Incident

| Incident Properties |                           |
| ------------------- | ------------------------- |
| Status              | Active/Stable/Resolved    |
| Severity            | Sev-0                     |
| Started             | July 6, 2024 10:36 am PST |
| Commander           |                           |
| Slack Channel       | IR-000                    |

## What Happened?

### Impact to Customers

How did this Incident impact external customers?

## Why did it happen?

### Root Cause

A deep dive into the causes and what went wrong

## Timeline

A detailed sequence of events that led to the incident, including contributing factors, notifications, and remediation actions.

## How do we prevent in the future?

- [ ] Task 1
- [ ] Task 2